Toyota Dealer Frauds
Toyota Customer Complaint - Dick Poe Toyota Complaint No. 1
Dick Poe Toyota
6330 Montana
El Paso, Texas 79925
(915)775-2000
Name: Adam
Complaint: While in El Paso visiting for the holidays, I wanted to take my Wrangler in for much needed service. I took it in with the main issue being my transmission. I dropped it off and was later called with the diagnosis. I gave the go ahead to order parts and continue repairs. I was later called an was told that it was going to covered under the warranty.
I was ecstatic. Subsequent phone calls would prove otherwise. "Fine, let's do the service anyways," I told them. Close to a week later the parts had never been ordered and they had yet to pull the transmission down to make an accurate diagnosis.
I did not have the time to wait for them to get their act together because I had to drive back to San Antonio. I was still charged $160 for them to take down and then put the transmission back even after I was told by the service manager Russel Geiger, that they would discount the labor putting it back. Not the case. What a waste of time and money.
NEVER TAKE YOUR VEHICLE TO DICK POE!!!!
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